Privacy Policy

Effective Date: 11/10/2025
Company: ThalamusX
ABN: 38 747 154 693
Website: docs.thalamusx.com.au
Contact: privacy@thalamusx.com.au

1. Purpose of this Policy

ThalamusX respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services, website, or related platforms (including documentation and training sites), you agree to this policy.

2. Information We Collect

We collect personal information necessary to provide our AI integration, training, and documentation services effectively and securely.

This may include:

• Name, email address, phone number, and business details

• Job title and organisation name

• Account login credentials (where applicable)

• Payment and billing details (if applicable)

• Records of communication with us

• Website usage analytics (via cookies or similar technologies)

• Information you provide through support, contact forms, or feedback

In limited cases, we may also collect non-personal technical data, such as IP address, browser type, or system configuration, to improve our services.

3. How We Collect Information

We collect personal information through:

• Direct interactions (e.g., enquiries, account creation, or onboarding)

• Subscriptions or participation in training, workshops, or newsletters

• Automated data collection (cookies, analytics tools)

• Third parties where authorised (e.g., Cushi onboarding platform integrations)

All data collection occurs lawfully and fairly, with transparency about its purpose.

4. Purpose of Collection

We collect and use your personal information to:

• Provide and improve our services and client experience

• Verify identity and manage user accounts

• Deliver training, certification, and support

• Send important updates about services or policy changes

• Conduct internal research and development

• Ensure compliance with legal and regulatory obligations

We will only use your information for the purpose for which it was collected unless legally required or you provide consent for other uses.

5. Use of AI and Third-Party Tools

ThalamusX may use artificial intelligence platforms such as ChatGPT Business, ChatGPT Enterprise, and partner integrations (e.g., Cushi, Framer, or other SaaS services).
We ensure all data shared with third-party tools is handled under secure agreements consistent with Australian data protection standards.

Sensitive or confidential business data is never used for model training by third parties without your explicit consent.

6. Disclosure of Information

We may disclose personal information to:

• Service providers assisting in hosting, training, analytics, or onboarding

• Legal or regulatory bodies if required by law

• Business partners (e.g., Cushi) when necessary for service delivery

• Potential acquirers or investors, under confidentiality agreements

We do not sell, rent, or trade personal information under any circumstances.

7. Data Storage and Security

We store your data using secure cloud-based infrastructure with industry-standard encryption and access controls.
We take reasonable steps to protect personal information from:

• Unauthorised access or disclosure

• Misuse or interference

• Loss or destruction

Where data is stored overseas (for example, through cloud providers such as AWS or OpenAI), we ensure those providers comply with comparable privacy obligations.

8. Cookies and Analytics

We use cookies and similar technologies to improve user experience and website performance.
You can control or disable cookies via your browser settings. Some website features may not function properly if cookies are disabled.

9. Access and Correction

You may request access to or correction of your personal information by contacting privacy@thalamusx.com.au.
We will respond within a reasonable timeframe and take all practical steps to ensure your information is accurate, up to date, and complete.

10. Marketing and Communication

We may occasionally contact you about updates, new services, or events relevant to ThalamusX.
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

11. Data Retention

We retain your personal information only as long as necessary for business or legal purposes.
When no longer required, data is securely deleted or anonymised.

12. International Transfers

Where personal information is transferred or stored outside Australia (e.g., for cloud hosting or AI platform integration), ThalamusX ensures equivalent data protection standards apply.

13. Children’s Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal data from minors.

14. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at privacy@thalamusx.com.au.
We will investigate your complaint promptly.
If you are unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

15. Policy Updates

This Privacy Policy may be updated from time to time.